Koala UK Operations Pty Ltd is committed to ensuring digital accessibility for all users, including people with disabilities. We aim to continually improve the user experience for everyone and apply relevant accessibility standards wherever practical.

We take the following measures to ensure accessibility:

• we include accessibility as part of our digital design and development process.
• we perform periodic accessibility testing and reviews
• we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA where possible.

We are aware that some parts of our website may not be fully accessible. For example:

• Some older PDFs may not be fully accessible to screen reader users.

• Certain interactive elements may not be navigable using a keyboard alone.

We are actively working to improve these areas.

If you encounter any accessibility barriers or need information in a different format (e.g. accessible PDF, large print, easy read, audio), please contact us:

• Email: hello@koala.com

• Address: 5 Churchill Place, 10TH Floor London UK  E14 5HU

We aim to respond within 7-14  working days of receipt.