FAQ-delivery

How it works

Sofa bed delivery

  • Place your order

    Order your favourite Koala Sofa Bed with FREE "Room of Choice" delivery.

  • Arrange a delivery date

    Our delivery partner ArrowXL will contact you within 72 hours to arrange a delivery date that suits you.

    You must be at home to receive your delivery.

    The day before your delivery is scheduled to arrive ArrowXL will send an SMS with a 2 hour delivery time-slot.

  • Day of delivery

    At 7am you will be sent a live tracking link via AskXL.

    Your delivery crew will call you when en route and your sofa bed will be delivered to your room of choice.

    ArrowXL will grab your signature and an image to confirm delivery and be on their way!

  • Feedback

    We want to ensure we're living up to your expectations & our high standards.

    Following delivery you'll receive a feedback survey from ArrowXL regarding performance. We'd love your honest feedback to make sure we can continue to deliver the best possible service.

Shipping & Delivery

How much does delivery cost and where do you deliver?

We offer FREE diary book delivery to England, Scotland & Wales*.

*We don't currently deliver to Northern Ireland, The Scottish Highlands & Grampian, Isle of Man, Channel Islands, Isles of Scilly, Scottish Offshore Islands & Isle of White.

Grampian & Highlands are defined as covering the following postcodes, with the exclusion of those listed under Scottish

Offshore: AB, DD8-11, IV, KW 1-14, PA21-40, PH 17–26, 30-35, 37-39, 41, 49, 50.

Scottish Offshore is defined as covering postcodes: Orkney (KW15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West

Isles Inner Hebrides (PA20, 41-49, 60-75, 77, 78), Isle of Arran (KA 27), Isle of Cumbrae (KA 28), Hebrides (PH 42-44), Raasay

(IV40).

Channel Islands & Isles of Scilly are defined as Guernsey, Jersey, Alderney, Sark and Herm while the Isles of Scilly are St

Helen’s, St Martin’s and St Mary’s, covering postcodes: GY, JE & TR 21-25.

Isle of Man covers the IM postcode area.

Northern Ireland covers all BT postcode areas.

How long does delivery take?

Your order will be ready to ship within 7 days of your order being placed.

Within 72 hours of your order, our delivery partner (ArrowXL) will be in touch to arrange a day that best suits you for delivery.

All products are in stock and ready to ship (unless marked) so there's no delay in getting your sofa bed to you.

We deliver across the United Kingdom excluding Northern Ireland, Scottish Highlands, Isle of Man & Isle of White.