FAQ-delivery

How it works

Sofa bed delivery

  • Place your order

    Order your favourite Koala Sofa Bed with FREE "Two-man courier" delivery.

    Please check the delivery date estimate on the product page and in checkout. If the size/colour is out of stock then an accurate date will be communicated in those two places.

  • Arrange a delivery date

    Our delivery partner, BJS, will contact you within 3-5 days of your order to offer the soonest available delivery date.

    At this point you can either confirm that date or contact them via phone, email or WhatsApp to arrange a delivery date that suits you. The initial delivery option will be within 3-5 days of that contact.

    You must be at home to receive your delivery.

  • Day of delivery

    The evening before delivery you will receive a 3-hour delivery window.

    On the day of delivery, BJS will call you when en route and your sofa bed will be delivered to your hallway.

    Our delivery partner will grab your signature and an image to confirm delivery and be on their way!