Last updated: 18 August 2025

We are Koala UK Operations Ltd (Company Number 15967017), but you can call us Koala. In our Privacy Policy, we also call ourselves “we”, “us” and “our” and we refer to you as… you guessed it, “you” or “your”. 

Please read this cookies policy carefully as it contains important information on how we use cookies on our website, www.uk.koala.com. This policy should be read together with our privacy policy which sets out how and why we collect, store, use and share personal data generally, as well as your rights in relation to your data and details of how to contact us and supervisory authorities if you have a complaint.

Our website uses cookies to distinguish you from other visitors. This helps us to provide you with the best visitor/customer experience and to continuously improve.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to navigate our site or use the shopping cart. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.   

• Analytical or performance cookies. These allow us to recognise and count the number of visitors/customers and to see how visitors/customers move around our website when they are using it. This helps us to improve the visitor/customer experience, for example, by ensuring that they are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. 

Third-party websites

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Choices about cookies

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

Strictly necessary cookies are always on, however you can withdraw consent to the use of analytical, functionality and targeting cookies at any time. Please reach out to us at hello@koala.com. 

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If you have any questions or concerns about our use of cookies, please send us an email at hello@koala.com.

For further information on cookies generally, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.