Promotional Terms
Promotional Terms
Last updated: 18 August 2025
We love a bargain just as much as you do. That’s why we run competitions (“Competitions”), offer sales and discounts (“Offers”), and provide access to benefits through referral or bonus programs (“Rewards”) from time to time.
We are Koala UK Operations Ltd (registered in England and Wales with company number 15967017), but you can call us Koala. In these Promotion Terms, we also call ourselves “we”, “us” and “our” and we refer to you as… you guessed it, “you” or “your”. Our registered office is at C/O Corporation Service Company (UK) Limited, 5 Churchill Place, 10th Floor, London, United Kingdom, E14 5HU.
Additional terms may apply to specific Competitions, Offers and Rewards. In case of any inconsistency between such additional terms and the terms on this page, the additional terms will prevail to the extent necessary to resolve the inconsistency. By participating in a Competition, or taking advantage of an Offer or Reward, you are agreeing to these Promotion Terms, our Privacy Policy and any additional terms applicable to that Competition, Offer or Reward.
Competitions
Details of how to enter our Competitions are available at the point of entry or through the forum(s) on which the Competition is being run (such as our social media platforms). You may not be eligible to enter every Competition that we run.
Competitions are open only to people aged 18 or over who reside in the United Kingdom. Employees of Koala, their immediate families and other people connected with Koala or competition judges are not eligible to participate.
The Prize for each winner will be as specified in terms applicable to the Competition, and no cash or other alternatives will be offered. Prizes remain subject to availability and we reserve the right to substitute a prize with another of equivalent value without giving notice. Prizes are not transferable and cannot be substituted or exchanged for any alternative offer.
If you enter any Competition, you agree that we may treat your entry (or entries) in the same way as we treat “Feedback” – please see our Website Terms for further details.
Our current Competitions are as follows:
Sorry, there are no current Competitions on foot. Keep an eye out on our website and socials for upcoming competitions!
Offers
From time to time, Koala will make offers available for sales or other discounts in connection with the purchase of our products.
Offers are made available subject to terms specified at the time the offer is made. Unless the terms related to the Offer say otherwise, the Offer will be subject to the following conditions:
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Any Koala discount codes that apply to purchases made through our website may not be used in conjunction with any other promotions or other offers, and only one discount code may be used per order.
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If you receive a free or bonus product as part of an Offer, then our 120-night trial period will not apply to these products and they cannot be returned for cash or store credit for change of mind (unless stated in the terms specific to the Offer).
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For the return of any product purchased or received under an Offer, you will only be refunded the amount paid for that product and the offer cannot subsequently be used on any subsequent purchase. Your rights under the consumer guarantees will still apply for these Products though.
Our current Offers are as follows:
Email Welcome Offer
This offer commences at 9:00am BST on 18 September 2025, and Koala UK reserves the right to suspend or end the offer at any time, noting that Koala UK will honour codes that have been issued for 30 days after the offer is withdrawn. While this offer is active, if you are a new customer and agree to receive marketing communications by signing up to Koala UK’s email mailing list, you will receive a code that entitles you to £100 off your first order placed through the uk.koala.com website. Total order size must be over £1,000. Excludes the purchase of gift cards.
A promotion code will be provided on screen once you have completed the registration to sign up to Koala UK’s mailing list, and confirmed in an email that will be sent soon after.
Offer is only available to UK residents who are new customers to Koala UK, have not previously made a purchase and have received an email with a promotion code.
The offer can be redeemed only once per person as part of their first transaction. Not valid in conjunction with any sale or other promotion or offer. Offer is subject to change and may be suspended or withdrawn at any time. All other Terms of Service continue to apply.
Rewards
Our current Rewards are as follows:
Sorry! We will be updating our Rewards program shortly. Come back soon to check it out.